If you don’t want to lose customers, don’t force them to stay


Some habits are harder to kick then others. Like when we where children and had to go to sleep. We never want to have schedule forced on us. And when it comes to our money, telling us what to do will never get the desired result.

 My point is, your customer will not like it if you force them to stay with you against their will. Nobody likes to lose customers, but there’s a way to keep them with us without having to impose terms and conditions on them.

 One of my mentors used to say, that clients are like butterflies. If they like it here they will stay, if you try to keep them here against their will you might kill them. I had this happen to me a few days ago, I wanted to cancel a subscription for a service I used, and the process was so hard. I had to google the cancellation method. Do you think I will ever go back there?

 Keep that in mind, your customers are like butterflies.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s