Some people think that making a sale is the end of a process, it’s not. Making a sale is the beginning of what could be a profitable relationship. If you just show some respect.
I don’t just mean speak in a respectful manner. I’m talking about every single interaction you have with your clients. If you set a meeting with a client, make sure you’re on time. And if you don’t reach him or her, send an email asking when you can call them again.
Make sure you’re using a CRM follow up with every client. You don’t have to pay thousands of dollars for a high-end one, you can find free online CRM’s. If you’re running a subscription service make sure to let clients know when they are going to be charged again (Netflix does this really well).
Treat your clients as you would like them to treat you if you were in their place. You would think this would be common knowledge but it’s not implemented as often as you would think. Pay attention to the small details and you will make your competition eat your dust.
I hope you found this post helpful, if so like it and share it with your friends. And while you’re at it, check out my ebook ‘level up your business’ a guide to starting your own business the right way.